June 2003

Service agreements go online

Funded Agency Channel (FAC) agencies can have online access to their individual Department of Human Services’ three-year service agreement funding details and provide feedback about their new agreements.

FAC will provide details of base funding, performance targets, data collection requirements and related service standards and guidelines for each agency at www.dhs.vic.gov.au/fac.

Information will be regularly uploaded from the Department’s Service Agreement Management System (SAMS) to FAC from mid June.

Agencies with FAC access will be able to view information from their evolving draft agreement in the private My Agency section of the site.

Sample service agreement documents, key departmental policies and other relevant information can be accessed through the DHS Information section of FAC.

‘Convenient online access to your agency service agreement information will be especially critical throughout June and July while agreements are being finalised,’ said FAC Project Manager John Hedditch.

Because of the specific nature of individual agency information available on FAC, registration is necessary for access.

Agencies can nominate any number of staff to have online access to their new service agreement details with the option of providing each staff member with financial access or limited non-financial access.

Agencies can register for access via the website at www.dhs.vic.gov.au/fac by selecting the ‘Sign Up’ button on the front page and downloading, completing and returning the registration form. Alternatively, agencies can contact the Funded Agency Channel Helpline on 9616 1478 or email fac@dhs.vic.gov.au.